Hot Desking

The extreme concept of the “club” is that, apart from service staff, everyone is a “visitor” choosing a work setting that is most appropriate for that visit. Possible options could include: “hot-desk”, study zone, meeting room, café, team area, touchdown station, etc. Whilst this may be well-suited to the requirements of some teams, others may operate best with a less extreme approach. The best course usually involves a mixture of approaches to suit the specific requirements of individual sections or departments of the business.

Another concept sometimes used to good effect is that of “pitchers” and “catchers”. Pitchers are out of the office much of the time, visiting for specific activities: meetings, briefings, research, handover, etc. Pitchers do not need personal desks, instead they use the most appropriate facilities on demand. Catchers, on the other hand, are mainly office-based staff and will normally work at the same desk every day.

A combination of the above is normally implemented for maximum effectiveness.  The average proportion of desks occupied usually varies between teams and, to some extent, within teams. The amount of space allocated should reflect the number of people likely to be present at one time rather than the total number of people in the team.

It is essential that the working culture of not only the organization, but also of each department, is thoroughly understood and applied to best suit the requirements for autonomy and interaction. Besides the workstations in open plan areas and closed offices, there are other centrally shared spaces or team spaces that are required for informal interaction between parties.

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